Thank you for shopping with Sparkle Studio by Fariha. We aim to provide a smooth and enjoyable shopping experience. Please review our Return & Refund Policy before placing your order.
Website: https://sparklestudiobyfariha.com/
1. General Return Eligibility
We accept return requests only under the following conditions:
- The item received is damaged upon delivery
- The wrong item was delivered
- The product has a major manufacturing defect
- The item received is incomplete
Return requests must be submitted within 48 hours of receiving the order.
Customers may be asked to provide:
- Order number
- Clear photos or videos of the received item
- Description of the issue
2. Non-Returnable & Non-Refundable Items
For hygiene, customization, and product protection reasons, the following items are generally not eligible for return or refund unless received damaged or incorrect:
- Customized or personalized products
- Handmade items with minor natural variations
- Beauty Studio products once opened or used
- Hair Studio products once opened or used
- Nail Studio products once opened or used
- Clothing Studio items that have been worn, washed, altered, or without original condition
- Sale, promotional, clearance, or discounted items
- Gift items unless damaged during delivery
3. Color & Product Variations
We make every effort to display products accurately.
However:
- Actual colors may vary slightly due to screen settings and lighting conditions.
- Handmade and creative products may have minor differences in appearance, texture, or finishing.
These variations are not considered defects.
4. Return Approval Process
Once your request is reviewed:
- Approved returns may qualify for replacement, exchange, store credit, or refund depending on the situation.
- Return approval remains at our discretion after verification.
Unauthorized returns may not be accepted.
5. Refund Process
If a refund is approved:
- Refunds will be processed through an approved payment method determined by our support team.
- Processing time may vary depending on payment channels and verification.
Shipping charges are generally non-refundable unless the error occurred on our side.
6. Exchange Policy
Exchanges may be offered for:
- Incorrect item received
- Damaged product
- Verified product defect
Exchange availability depends on stock.
7. Order Cancellation
Orders may only be cancelled before processing or production begins.
Once an order enters preparation, customization, packaging, or shipment stages, cancellation requests may not be accepted.
8. Refused Deliveries & Failed Deliveries
Orders refused at delivery or returned due to incomplete customer information may become ineligible for refund and additional shipping charges may apply for re-dispatch.
9. Contact Us
For return or refund assistance:
Sparkle Studio by Fariha
A multi-concept creative studio ✨️
📍 Lahore, Pakistan
📧 sparklestudiobyfariha@gmail.com
📞 Customer Support & WhatsApp: 0300-8426884